Our Mission:
Our mission at Billiards Zone is dedicated to giving our customers a level of satisfaction, quality, value and service that will exceed our customers' expectations and allow our company to become a global leader in the Billiard Equipment Business. We will provide to our customers the finest selection of "World Class" Billiard Cues, Cases, Accessories and Billiards Supplies at the lowest possible prices.
Our Guarantee and Return Policy:
Upon receipt of the products if you are not completely satisfied, we will make arrangements for replacement of the item(s). All items must be unused - cues must also be unchalked. The reason for this is that all of the items that Billiards Zone sells are new and not second hand. If we take a cue back that has been chalked or used, we would be unable to sell that cue as new, even if the chalked tip is replaced and the cue is cleaned up or refinished - think about it!.
Warping of cue shafts is not covered.
On all items that are being returned for personal reasons, there will be a 10 percent restocking fee and you will pay for shipping charges.
Returns for items shipped free of charge, will incur a $7.95 handling fee.
Heavier items will be charged actual cost of shipment of the package.
If the product is being returned because of a manufacturer's defect or shipping damage, we will pay for the shipping and issue a full refund or replacement.
Thank you!
Shipping Information:
Orders over $50 will be shipped UPS Ground free of charge (Continental United States). All other orders will be charged at UPS rates available at Check Out. (Free Shipping limit of up to 10lbs) International orders will be charged a $25.00 handling fee in addition to any shipping charges. All items that are not in stock will ship out to you as soon as they become available. Your shipping charges will increase by $5.00 for the backordered items.
International Shipping Information:
Shipping Abroad is as Easy as 1-2-3!!!
We ship via UPS Expedited and Products shipped to Europe take approximately four (4) days. Products shipped to Canada take approximately three (3) days. Express is also available. We do not ship via post office. ONLY UPS
PAYMENTS:
We accept all major credit cards.Please be sure to include your full name and address as well as your postal code and telephone number. You may email your order to us at sales@billiard-zone.com or call and/or fax us at 203-488-3189
LAYAWAYS:
Items over $100.00 can be put on layaway. We require a deposit of 25% or more.
Our policy is as follows: deposits and layaway payments are non-refundable. Payments on account may be transferred to another item. Payments for items on layaway must be made every 30 days by automatic charge to your credit card. In the event the credit card transaction does not go through, we will provide you with an option to submit payment using an alternative method or card. If payment is not received within a 20 day grace period then the layaway will be cancelled and all past payments are forfeited.
Please call 1-800-517-8889 to set up your layaway plan.
CUSTOMS:
Each customer is responsible for any customs or duty charges in relation to each individual country. Please check with your Customs Service to see if there are any fees that will be collected upon delivery.
We appreciate your business and look to hearing from you, our International Friends! See chart below for approximate shipping and handling costs:
| WEIGHT |
JAPAN |
GERMANY |
GREAT BRITIAN |
CANADA |
| 2 LBS (1 Cue) |
$93 |
$74 |
$74 |
$64 |
| 4 LBS (1 Cue and 1 Case) |
$109 |
$89 |
$89 |
$69 |
Thank you!
